FAQ
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.
Do you ship internationally?
No, we currently ship only within the United States.Our logistics network is optimized for fast and reliable delivery across all U.S. states.
We plan to expand internationally in the future, but for now, Elariom products are available exclusively within the U.S. to ensure the best service and shipping experience.
How long does shipping take?
Shipping typically takes7–15 business daysafter your order has been processed.
All orders are handled within2–5 business daysbefore shipping.
Delivery times may vary slightly depending on your location and carrier conditions, but we always aim to get your order to you as quickly and safely as possible.
Do you offer free shipping?
Yes, we offer free standard shipping on all U.S. orders over $30.Orders below $30 will include a small shipping fee calculated at checkout.
If you’d like faster delivery, express shipping options may also be available for an additional cost.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.